You have rights under the Consumer Protection (Distance Selling) Regulations 2000 and the Consumer Protection (Distance Selling) (Amendment) Regulations 2005, referred to as the “Distance Selling Regulations”.
Briefly, these Regulations state that you should be given clear information about the order and the trader, along with a cooling-off period, protection against credit card fraud and against the demand for payment of unsolicited goods.
The Distance Selling Regulations give you the right to change your mind and cancel an order within seven working days (from the date you receive the goods).
If you do decide to cancel, you should put this in writing, either by letter (recorded delivery is recommended), or email.
A telephone call is not sufficient, unless both we agree this at the time of the call.
If you exercise your right of cancellation after the goods have been despatched to you, you will be responsible for returning the goods at your own cost.
You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
You are allowed to open the goods to examine them, but are not allowed to use them (items returned used will not be accepted).
You are responsible for returning the goods in a saleable condition; failure to do so will result in a surcharge being applied to your refund.
Postage costs incurred for your original order will not be refunded.